1.    Log into the Banking App

•    Open your banking app and log in using your secure credentials (username, password or biometric authentication, if applicable). Do Not Share.

•    Ensure that you have internet access to successfully log in.

2.    Navigate to the “Manage” Section

•    Once logged in, locate and click on the “Manage” option.

3.    Access Debit Orders

•    In the “manage” section, click on “Debit Orders” to open the debit order management options.

4.    Select DebiCheck

•    Under the Debit Orders section, click on “DebiCheck” to view the debit orders related to DebiCheck.

•    This will open a list of active or pending DebiCheck mandates awaiting approval.

5.     View Pending Mandates

•    Select “View Pending Mandates” to see a list of any debit orders that require your approval or action.

6.    Accept the Debit Order

•    Review the debit order details carefully. If everything is in order, proceed to accept the debit order. You may be required to enter additional authentication information to confirm your acceptance.

Additional Information for Customers

•    For more detailed guidance, visit the official Standard Bank DebiCheck webpage at: https://www.standardbank.co.za/southafrica/personal/products-and-services/security-centre/bank-safely/debicheck

•    If you encounter further difficulties, they can contact the call center at 0860 123 000 for personal assistance.