1. Log into the Banking App
• Open your banking app and log in using your secure credentials (username, password, or biometric authentication, if applicable).
• Ensure that you have internet access to successfully log in.
2. Access the Transact Menu
• Once logged in, click on the Transact option from the app’s main menu.
• The Transact menu typically includes options for managing transactions and payments.
3. Navigate to Debit Orders
• Scroll down the Transact menu and click on the Debit Orders option.
• This section displays all debit order-related functions, including viewing, managing, and approving debit orders.
4. Select DebiCheck
• In the Debit Orders section, click on DebiCheck.
• This will open a list of active or pending DebiCheck mandates awaiting approval.
5. Review Mandate Details
• Please carefully review the details of the pending mandate, including:
o the service provider’s name
o the debit order amount
o the frequency of deductions
o the terms and conditions
• Ensure that the details align with the agreement you made with the service provider.
6. Approve the Mandate
• If the details are correct, select Approve to authorise the DebiCheck mandate.
• Some apps may require additional confirmation, such as entering a PIN, password, or using biometric verification.
7. Confirmation Message
• You will receive a confirmation message once the mandate has been successfully approved.
Troubleshooting Tips
• Unable to Log In:
Check that you are using the correct login credentials. If you've forgotten your details, select the “Forgot Password” option or the bank’s help desk for assistance.
• DebiCheck Option Not Visible:
Ensure that you have navigated to the correct section (Transact > Debit Orders > DebiCheck). If the issue persists, update your app to the latest version.
• Mandate Not Displayed:
Verify if the service provider has submitted the mandate. If not, contact the provider to confirm the request.
• Technical Issues with the App:
If the app is unresponsive or displaying errors, try again later or contact the bank’s technical support team.