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Frequently Asked Questions

How often do I receive a Loan statement?
A Loan statement will be sent to you automatically every three months. If you’d like to view a mini-statement or check your balance, visit finchoice.mobi, d...
Tue, 31 Oct, 2023 at 10:18 AM
How much interest do I pay?
Our interest rates are regulated by the National Credit Act (NCA). Please refer to the terms and conditions of your Loan agreement for more details.
Tue, 24 Jan, 2023 at 5:09 PM
What is the Customer Zone?
Customer Zone is FinChoice's self-service platform where you can safely manage your money 24 hours a day, from any computer or mobile device. All you ne...
Tue, 31 Oct, 2023 at 10:23 AM
What are the benefits of using the Customer Zone?
Manage your accounts 24 hours a day from any computer, laptop or cellphone It's quick and easy All you need is data Your unique username and passwor...
Tue, 31 Oct, 2023 at 1:25 PM
How long does it take for my Loan to be paid into my bank account?
As soon as all the required documents have been received, we will transfer the funds into your account. If we get all your documents before 3pm, the Loan wi...
Tue, 31 Jan, 2023 at 1:45 PM
Why should I submit my documents every month?
Even if you aren’t planning on taking out another loan, it will be hugely beneficial to send us your documents every month as you’ll get an instant approval...
Fri, 3 Feb, 2023 at 5:56 PM
What does KwikServe cost?
Standard rates of 20c per 20 seconds apply to all KwikServe® customers.
Tue, 22 Nov, 2022 at 10:49 AM
I don't have a smartphone, can I still access KwikServe?
Yes, KwikServe® allows you to interact with your FinChoice accounts no matter what phone you have. Smartphones and feature phones are both compatible with K...
Fri, 3 Feb, 2023 at 6:00 PM
Is KwikServe secure?
Yes, KwikServe® is completely private and can only be accessed with your registered cell phone and a specific PIN code.
Tue, 22 Nov, 2022 at 10:48 AM
If my Loan was transferred, why can't I get a paid-up letter?
A transferred Loan means you took a second Loan with us, and a portion of that Loan was used to settle your first Loan; we then then say the Loan was transf...
Tue, 31 Oct, 2023 at 1:24 PM